To integrate the internal resources to a unified brand of “State Grid” , SGCC reflects its achievement in the aspects of conglomerate operation, consolidated development and streamlined management. As a direct reflection of the quality of work the brand “State Grid” will be widely popularized and the customers service system 95598 will be continuously completed. |
To Improve the Regular Mechanism of Quality Services
SGCC announced the “10 Prohibitions on Providing Services”, “Dispatching Principle and 10 Measures” and “10 Promises on Power Supply Service” to the public, optimized service procedures, improved service standard, standardized service conduct, intensified supervision and examination, completed regular mechanism for quality service. In 2005, the commitment fulfillments ratio of SGCC reached 99.95%. |
Accept Supervisions from the Government and Society
SGCC will stick to dispatching principle of" open, fair and just", comply with Regulations on Electricity Regulation,
implement conduct code, intensify dispatching information announcement and negotiations, accept the social
supervision conscientiously.
10 Promises on Power Supply Service
Urban area: The power supply reliability rate shall be no less
than 99.90% and the voltage qualification rate shall be
96% on residential side; Rural areas: The promised power
supply reliability rate and the voltage qualification rate on
residential consumer side shall be publicized by the related
provincial-level electric power companies after SGCC's
verification and approval.
Power supply business centers are responsible for
information disclosure on electricity tariff, charge standards
and service procedures.
Response time on power supply request: For the residential
consumers, no more than 3 workdays, for low-voltage power
consumers, no more than 7 workdays, for high-voltage single
supply consumers, no more than 15 workdays and for highvoltage
double supply consumers, no more than 30
workdays.
When residential consumers apply for electricity
consumptions to the power supply companies, electricity
will be supplied within 3 workdays after the power-receiving
devices are examined as up-to-standard and relevant
formalities are completed.
When the non-residential consumers apply for electricity consumptions to the power supply companies, electricity will be
supplied within 5 workdays after power-receiving facility is verified as up-to-standard and relevant formalities are
completed.
If power supply is insufficient and continuous power supply cannot be guaranteed, strictly execute the rationing sequence
approved by the government.
If the power supply equipment is scheduled to be interrupted for maintenance, the notification should be publicized to
society 7 days prior to maintenance.
Offer round-the-clock repair services of electric power failure and the repairing staff shall arrive at the site within 45
minutes for the urban area, 90 minutes for rural area and 2 hours for remote areas.
If customers owe electricity fees, the necessary power interruption measures shall be taken in compliance with the laws
and regulations, in this case, notification of interruption shall be delivered to the defaulted customers 7 days prior to
power interruption.
Service hotline-95598 is available 24 hours a day, for business consultation, information inquiry, service complaint and
power failure repair etc.
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